Services Australia: delivering real-time emergency payments 24/7

Since launching on the NPP in late 2018, Services Australia has used the ‘always on’ real-time platform to make emergency payments to respond to bushfires, floods and the COVID19 pandemic. In this episode of NPP Soundbites Jarrod Moore, Services Australia’s Director of Payments, Strategy and Transformation describes the tangible impact NPP payments can have during an emergency situation, and how the government department plans to use the platform’s capabilities in the future.