Who to contact
If you have questions about the way your NPP payments and accounts are protected, we encourage you to speak to your financial institution.
If you think your account has been compromised or funds have been taken from your account without your authorisation, please contact your financial institution immediately.
If you think someone has fraudulently used your information to create a PayID you should also contact your bank immediately and they will help you to launch an investigation.
For more information and support about how you can protect yourself against fraud:
Scamwatch: a website run by the Australian Competition and Consumer Commission that provides information to consumers and small businesses about how to recognise, avoid and report scams.
IDCARE: a national identity and cyber support service