Short-cuts to help you find what you need quickly:

Accessing the NPP

Understand the different ways you can connect to the Platform

Financial institutions offering NPP payments to customers

Organisations offering NPP connectivity services to third parties


Contact your financial institution if you need help with the following:

  • Issues related to a payment
  • Creating a PayID
  • Identifying which bank account a PayID is linked to
  • De-registering or moving a PayID
  • Reporting a scam, incorrect payment or fraud

To access the PayID brand guidelines and marketing material please head to the PayID brand portal.

For any other queries please visit our Frequently Asked Questions or contact us here.

Media enquiry

For media enquiries, please contact Australian Payments Plus at